FAQ

COVID-19 Update

I actively follow the latest developments on the Covid-19 epidemic. I continue to fulfill orders, but unfortunately delivery times may become longer than expected due to logistical slowdowns caused by the ongoing health emergency and related restrictions imposed by local authorities. Therefore, I apologize in advance for any delays and thank you for your understanding.

 

Prints info

What other print media can I choose?

FineArt printing will be made on the finest Hahnemühle Photo Rag paper.

It is an authentic paper of the highest quality which is mainly used for limited edition art prints and exhibitions.

Photo Rag is one of the strongest, made of 100% cotton and with a matt surface, with a grammage of 308 g/m². This product is characterized by excellent subject definition and color levels of extraordinary brilliance.

The finish is extremely matte and free of all reflections so you can appreciate every detail and nuance of the image, from whichever angle you look at it.

 

What other print media can I choose?

You can choose from either photographic prints on paper (to be framed) or ready to hang on the wall.
For more information on all available media click here.

 

Which dimensions can I choose?

Regardless of the type of media, you can choose between different print sizes:

30×20 cm
45×30 cm
60×40 cm
75×50 cm
90×60 cm

All prints are borderless, which means that they are printed from edge to edge, using the entire surface of the media.

In case the choice falls on paper media (Fine Art Print or Ultra HD Print), the frame is not included.

You can buy the frame that suits your decor, with or without white borders (frame with passepartout, a very popular option).

 print dimension

 

How do I find the best size for my photo?

It depends on what distance you look at the image. The general rule applies:
Viewing distance = twice the diagonal of the image.
If you look at the photo from a distance, the photo will need to be larger.

Some examples:

Dimension Distance
30×20 cm 0,7 m
45×30 cm 1,1 m
60×40 cm 1,4 m
75×50 cm 1,8 m
90×60 cm 2,2 m

 

If the picture is going hang in a narrow hallway, you should not make it too large, since the viewer will not be able to step back and take it all in. In a small hallway, it would make more sense to have multiple smaller pictures. For pictures above the sofa, however, you should not pick too small a size, since the viewer will always be at a distance. For this a picture can easily be 90 cm or more.

 

Does the print include borders and/or frames?

All prints sold on maurocirigliano.com are borderless and frame free.

In the case of prints on paper (Fine Art Print or Ultra HD Print), you will receive only the print on paper. You can then choose a suitable frame that suits your decor in total autonomy and hang your print on the wall.

It’s very easy to look for a frame suitable for your needs in one of the many furniture or DIY stores (e.g. Ikea, Leroy Merlin, etc.). Alternatively, you can consider buying custom frames in one of the many online stores such as Yelp, or search on Google.

 

How do I hang my prints ?

If you choose a Canvas , you can hang your print using the wooden frame.

Canvas

 

Choosing Aluminum Dibond or Acrylic Glass, will include metal supports to hang your print without any difficulty.

parallel aluminum rails

 

Order info

Which payment methods are accepted ?

You can pay comfortably with PayPal (with your balance or using a card) during the checkout phase.

If you don’t have a PayPal account you can pay directly by card through Stripe.
Si accettano tutte le principali carte di credito come Visa, Mastercard, American Express.

For more information on payment methods click here.

 

Can I change my order?

If you realize that an error has been made during the payment process, please contact me immediately.
Unfortunately it is not possible to make changes to your order once it has been processed.

You usually have up to 24 hours to correct any errors or make changes.

If necessary, write to me at:
[email protected]

 

Do you offer customized prints / formats ?

Yes, of course ! Tell me your ideas or needs.

Write to me at:
[email protected]

 

Shipping Info

Do you ship internationally ?

Yes, of course ! I ship all over the world !

Here are the main countries:

Italy, Saudi Arabia, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, China, South Korea, Croatia, Denmark, United Arab Emirates, Estonia, Finland, France, Germany, United Kingdom (UK), Greece, Guernsey, Hong Kong, India, Iceland, Ireland, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Czech Republic, Singapore, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, Hungary, United States of America (USA).

 

How long does it take for delivery?

Order received
From the moment the order is received, it takes 12/24 hours to be processed. You will subsequently receive an email that will update you on the progress.

Processing
Each product is individually printed and packaged within 2-5 working days before shipping.

Shipping time
Once the order has been entrusted to the carrier, it takes 7-14 working days* depending on the country of destination.

* COVID-19
Due to logistical slowdowns caused by the ongoing health emergency, the shipment may be subject to delays.

 

Returns and refunds

My print arrived damaged, what do I do ?

One always hopes that such incidents never occur!
However, if the product arrives damaged, send me a photo to verify it so that I can forward the report and start the replacement procedure.

In case of need, write me to:
[email protected]

 

I changed my mind, can I get a refund?

The prints are made upon order and unfortunately it is not possible to accept returns or offer a refund for a change of mind, unless they arrive damaged or defective.

Also make sure that your address was entered correctly during checkout, as you will not be able to return or refund any items lost due to incorrect details when entering your details.

 

I have more questions, how do I do it?

I have more questions, how do I do it?
Fill out the form below or write me at: [email protected]

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